Who We Work With

Alongside our clients and partners we are developing a policy and regulatory landscape that promotes confidence in a zero carbon future. We work with industry regulators, consumer protection schemes and technical working groups.

With backgrounds in consumer protection and more than a decade of analysis and assessment of first-hand customer experiences of decentralised energy, we are uniquely well-placed to assist oversight bodies and standards working groups across the clean energy field.

Our experience covers renewable energy installations, heat networks, government Incentives for Renewable Energy: FiTs, RHI, AoR, consumer legislation, battery storage and EV charge points.

rb&m are uniquely experienced in working with consumer codes and schemes in the low-carbon and decentralised energy fields, from microgeneration to EV chargepoints, from heat networks to battery storage.

We are practised in crafting and adapting self-regulatory consumer protection Codes that promote high standards and go beyond what the law requires

There are several Technical Working Groups which develop MCS Standards and Scheme documents. rb&m’s Colin Meek sits on four Microgeneration Certification Scheme (MCS) technical working groups: Heat Pumps, Wind Energy, Biomass and Solar Thermal.

rb&m provide consumer protection agencies with insights into consumers’ experiences across the whole of the consumer journey.

We have analysed thousands of examples of renewable and heat network contract agreements covering aspects such as:

mis-selling and fraudulent claims

complaints

fairness of contract terms

We bring our technical experience in a range of low-carbon technologies to compliance investigations.

We research the actual experience of UK energy consumers, the promises they receive, the performance forecasts given and the contracts struck.

We have developed analysis tools for estimate checking.

rb&m work with companies to improve compliance with industry standards, codes and the law.

We can help you get it right first time.

Stress testing

We bring our in-depth knowledge of the standards required by regulators, consumer codes and consumer protection legislation to identify what you do well and what you need to improve.

Our ‘stress testing’  covers everything from consumer-targeted technical forecasting tools and methodologies to contract documents and from advertising to suites of guidance material on government-funded incentive schemes.

Performance analysis

We also offer:

analysis of complaints for systems improvement;

review of competency in performance estimates

assessment of contracts in relation to relevant consumer legislation;

review of guarantees and post contractual obligations

Training

rb&m develop bespoke training material and workshops for your company.

We specialise in scenario-based learning that will show you how the rules and regulations apply in practice.

Consumer information

The rb&m team promotes best practice for consumer information. We help you produce plain-language consumer guides that explain your offer and comply with all regulations.