Who We Are
We are the independent consumer champions in the drive for zero carbon energy.
We strive to make sure consumers are treated fairly and receive the high level of customer service they deserve. Our consumer insights steer energy policy to build trust in the energy transition, and our design and implementation of monitoring ensures standards are upheld.
rb&m partners are Jacqueline Robinson, Sue Bloomfield and Colin Meek, working with our associates to create bespoke project teams throughout the UK.
Jacqueline developed unique expertise monitoring consumer standards in decentralised energy for the last 10 years, having
- carried out hundreds of audits for the Renewable Energy Consumer Code and the Green Deal, providing analysis and strategic advice for the refinement of the monitoring process;
- developed monitoring strategies and audit processes for consumer schemes in the decentralised energy sector.
Jacqueline has more than 25 years’ experience both internationally and in the UK as a project manager, addressing sustainable development and public health challenges and enabling organisations to deliver strategic results.
Her past clients include University of Liverpool, University of Westminster, University of Bergen and the London School of Hygiene and Tropical Medicine and funders include the European Commission, DFID and the UK Department of Health.
Jacqueline was co-director of a Namibian based company providing high-level policy advice and input on strategic issues concerning the environmental and water sectors world-wide, clients included the South African Government, SADC, the Moroccan Government, Government of Mauritania, the Palestinian Authority, City of Windhoek and the Swedish Government.
Sue has worked on consumer protection issues for over 30 years. She has been Policy Research manager for Which?, a consultant to consumer bodies and the author or editor on a range of policy reports and consumer rights guides.
Since focussing on decentralised and renewable energy in the last 10 years, Sue has
- developed compliance monitoring programmes for a range of oversight bodies, including the Green Deal Oversight and Registration Body, the Renewable Energy Consumer Code and Heat Trust.
- audited hundreds of SMEs for compliance with standards, regulations and the law
- written plain-language consumer guides on emerging markets in Battery Storage, Demand-Side Response and home chargepoints for Electric Vehicles.
- delivered training in consumer protection to installers, disciplinary panels and Energy Saving Trust workshops.
Sue sits on the MCS Working Group for Storage and is currently working with BEIS and Ofgem on the Assignment of Rights scheme in renewable heat.
Colin worked as a senior researcher and principal researcher at Which? before working as a freelance research consultant, policy analyst and journalist for a range of organisations including the BMJ, ANEC (the European Consumer Voice in Standardisation) and the Royal Pharmaceutical Society of Great Britain. Colin has focused on decentralised and renewable energy for the last 10 years.
- he is co-author and coordinator of the Best Practice Guide to the Installation of Heat Pumps;
- proposed and delivered RECC’s investigations into the performance claims provided by microgeneration installers;
- has worked as an expert witness for the Serious Fraud Office on a successful prosecution of a solar pv company responsible for a £8 million consumer fraud;
- has delivered RECC’s installer model documents for the renewable heat technologies; and
- designed and wrote RECC’s CPD approved interactive and modular training resource for all renewable energy installers.
Colin has an exhaustive knowledge of Scotland’s supply chain and is:
- an expert member of the Scottish Parliament Cross Party Group for Consumer Protection for Home Energy Efficiency and Renewable Energy;
- a member of all three heat technology MCS Technical working groups.
Colin has completed the research MSc in Sustainability in Energy Provision and Demand Management at the Centre for Alternative Technology in Wales. He is also currently working on a major project on the in-situ performance of actual heat pump installations.